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| POSITION DESCRIPTION | BANKING & FINANCE INDUSTRIES OCTOBER 2008 |
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Computer Operations/Data Centre Manager |
| Position Code: | 210 | | Career Level: | 5 |
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Responsible for
Ensuring the operational efficiency and effectiveness of computer operations/data centre facilities with a minimum number of operations delays and breakdowns. |
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Reports To
Senior Manager - IT Services/Infrastructure. IT Operations Manager. |
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Supervises
Computer Operations staff. |
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Main Activities
Managing the 24x7 support for all production systems.
Monitoring, maintaining and reporting performance and service levels.
Managing and rostering a team of Computer Operators to ensure a continual, skilled coverage of Computer Operators.
Maintaining an acceptable environment for major IT hardware, typically large scale mainframe systems.
Coordinating the maintenance of IT equipment, typically large scale mainframe systems.
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Key Skills
Knowledge of the best equipment to use in particular situations and the different ways to produce output with the staff and equipment available.
Management skills and skills in production scheduling and rostering.
Ability to lead and motivate Operations staff.
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Internal Contacts
User Groups, Systems and Network Specialists. |
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External Contacts
Vendors of Hardware and Support Services. |
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Typical Experience
At least 7 years of experience in Computer Operations/Data Centre with at least 3 - 5 years management experience in a large IT site. Tertiary qualifications desirable but not necessary. |
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Other Comments
Alternative Titles: Operations Manager; Computer Supervisor. |
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