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| POSITION DESCRIPTION | BANKING & FINANCE INDUSTRIES OCTOBER 2008 |
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Remittance Operator |
| Position Code: | 359 | | Career Level: | 1 |
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Responsible for
End to end processing of remittances belonging to external customers, ensuring that the customer’s cheque account is debited and that clients receive the payment via online transmissions. |
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Reports To
Team Leader. |
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Supervises
No supervisory responsibilities. |
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Main Activities
Opening and sorting mail and actioning on a daily basis.
Matching payment to remittance.
Out sorting exceptions and processing cash as per documented procedures.
Online reject, re-entry and reconciling.
Inputting transaction details via the computer and updating customer accounts.
Encoding customer cheques in order to balance batches and complete MICR code line to enable code line capture.
Capturing proved batches via 3890 Reader/Sorters and transmitting customer account details to the remittance customer.
Performing batch reconciliations.
Attending to all customer queries regarding tracings, inward dishonours and general customer service.
Escalating complex problems and correcting action of expectations.
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Key Skills
Ability to prioritise work loads, raising adjustments.
Attention to detail.
Good computer skills.
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Internal Contacts
Other departments within the Data Processing Centre. |
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External Contacts
Remittance Clients, Customers. |
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Typical Experience
Entry level position in which on the job training is provided. 0 - 3 months experience. |
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