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| POSITION DESCRIPTION | BANKING & FINANCE INDUSTRIES OCTOBER 2008 |
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Team Leader - Proof Processing Centre |
| Position Code: | 360 | | Career Level: | 3 |
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Responsible for
Managing Proof Operators and Proof System shut down and the accurate collation of statistical data. |
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Reports To
Manager, Proof Operations. |
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Supervises
12 - 15 Team Members. |
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Main Activities
Rostering, delegating and controlling workflow of machinists; checking customer/branch errors; answering and clarifying questions and procedures for all Proof Operators.
Assisting Team Members to reconcile errors.
Ensuring systems of customer errors and bank office terminals are shut down.
Training, guiding, coaching and developing the team, ensuring they have the relevant skills and knowledge to perform their jobs in an accurate and timely manner.
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Key Skills
Ability to work to strict deadlines.
Sound working knowledge of Proof Processing.
Delegation and control of workflow.
Ability to relate to subordinates.
Appraisal and counselling skills.
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Internal Contacts
Voucher Processing Division. |
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External Contacts
Branches. |
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Typical Experience
At least 3 years Proof Processing and supervisory experience. |
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