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| POSITION DESCRIPTION | BANKING & FINANCE INDUSTRIES OCTOBER 2008 |
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Team Leader, Mortgage Processing - One Team |
| Position Code: | 510 | | Career Level: | 3 |
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Responsible for
The effective leadership of one specific functional team, consisting of 15 - 20 team members. |
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Reports To
Mortgage Processing Manager. |
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Supervises
Mortgage Processing Team Members. |
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Main Activities
Overseeing the day to day functional processes specific to one team.
Providing staff development and acting as a mentor to maximise performance.
Managing resources in order to continually exceed customer service expectations.
Reviewing and improving processes relevant to the team.
Managing and analysing the database to monitor productivity.
Preparing and reporting on monthly sales figures.
Developing internal and external policies and procedures.
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Key Skills
Ability to work as part of a team and maintain exceptional work standards including attention to detail.
Using appropriate interpersonal styles and methods to inspire and guide individuals or groups towards goal achievement.
Ability to determine, acquire and deploy human and physical resources to accomplish short and long term goals.
Ability to convey ideas and inform using the appropriate language and manner.
Ability to consistently deliver a high level of customer service.
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Internal Contacts
Team Members, Other Team Leaders, Other Loans and Branch Staff. |
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External Contacts
Customers, Brokers, Solicitors. |
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Typical Experience
At least 2 years experience as a Team Leader combined with relevant industry experience, possibly within a mortgage loans environment and an understanding of the Consumer Credit Code. May have a Diploma of Mortgage Lending from the Australian Securities Institute. |
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