|
| POSITION DESCRIPTION | BANKING & FINANCE INDUSTRIES OCTOBER 2008 |
 | | Position Title: |
Operations Manager |
| Position Code: | 650 | | Career Level: | 5 |
|
|
Responsible for
Managing, monitoring and continually improving all Corporate operational processes and ensuring a high level of customer service. |
| |
Reports To
Chief Operating Officer/Chief Financial Officer. |
| |
Supervises
Staff working within the operational functions of the organisation. |
| |
Main Activities
Directing the development, implementation and ongoing enhancement of organisational processes.
Contributing to the overall business direction and strategy by recommending improvements to customer service.
Preparing and analysing operational and management reports monitoring the effective delivery of organisational KPI's.
Reviewing financial statements, sales and activity reports and other performance data to measure productivity. Determining areas needing cost reduction and process improvement.
Managing the day to day running of the operations team.
Building relationships between the operations and support divisions and ensuring business units receive adequate operational support.
Ensuring that all customer enquiries are resolved in a timeframe that meets established service level agreements.
Building and maintaining effective working relationships with internal and external clients.
|
| |
Key Skills
Excellent written and oral communication skills.
Excellent customer service skills.
Strong negotiation skills.
Ability to develop and implement a system, process or procedure for effective utilisation of resources.
|
| |
Internal Contacts
Chief Executive Officer, Chief Financial Officer, Chief Operating Officer, Operations team, Corporate Support functions. |
| |
External Contacts
Suppliers, Clients/Customers. |
| |
Typical Experience
7 - 10 years operations experience, coupled with relevent tertiary qualifications. |
| |
| |
| |
