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| POSITION DESCRIPTION | AUSTRALIAN BIOTECH INDUSTRY MARCH 2009 |
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Sales Representative |
| Position Code: | 55 | | Career Level: | 3 |
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Responsible for
Achieving an agreed revenue target or sales quota by identifying and gaining business from new and existing clients and ensuring complete customer satisfaction when dealing with the organisation. |
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Reports To
Sales Manager, Business Unit Sales Manager, Senior Sales Manager. |
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Supervises
No supervisory responsibilities. |
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Main Activities
Working closely with new and existing clients to determine their present and future needs and proposing suitable products, services and upgrades in order to maintain and grow revenue for the organisation.
Maintaining call rates to assure contact with assigned clients and acting as the main interface between the client and the organisation to ensure an optimal level of service is provided at all times.
Understanding the customer's objectives, buying criteria and decision making processes and forming long term business partnerships in order to leverage revenue from the relationship and promote the organisation as a quality supplier with the aim of achieving "preferred" supplier status.
Negotiating price and volume discounts (where applicable) in accordance with the organisation's policies and liaising with Technical Support staff regarding technical issues to ensure client retention and continued business.
Identifying and gaining new business through a sustained program of cold calling, mailing and following up referrals/leads and keeping abreast of competitor's Sales strategies.
Conducting product demonstrations (where applicable) and coordinating the preparation of Sales proposals, tenders/bids, contracts and Account Management plans.
Coordinating, conducting and participating in Sales promotions, campaigns, events and displays.
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Key Skills
Proven Sales ability including negotiation skills, persuasive ability and excellent communication skills.
Sound product and industry knowledge coupled with the ability to deal with clients at all levels and translate client needs into a complete solution.
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Internal Contacts
Sales Management, Sale Administration Staff, Marketing Staff, Customer & Technical Support, Research & Development Staff, Warehouse & Distribution Staff. |
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External Contacts
Customers, Suppliers. |
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Typical Experience
2+ years of Sales experience, and may possess relevant tertiary qualifications. |
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Other Comments
Alternative Titles: Sales Executive, Sales Consultant. |
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