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| POSITION DESCRIPTION | BUSINESS EQUIPMENT INDUSTRY SEPTEMBER 2008 |
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Production Sales |
| Position Code: | 75 | | Career Level: | 4 |
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Responsible for
The achievement of sales targets through the provision of specialist advisory/support service across designated strategic accounts for a range of products and services, including the proposal, negotiation and implementation of "packaged" solutions to gain a competitive advantage and assist in the achievement of sales revenue and profit targets. |
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Reports To
State Service or Sales Manager. |
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Supervises
No supervisory responsibilities. |
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Main Activities
Identifying sales prospects and following leads from all sources, and cultivating relationships for repeat business.
Assisting customers to determine their existing and future systems needs and proposing suitable products and upgrades.
Liaising with Support staff on technical and installation aspects of systems.
Arranging and conducting product demonstrations.
Achieving new sales quotas and maintaining call rates with established customers in an assigned territory to ensure accounts are retained.
Negotiating price and volume discounts within well defined schedules and guidelines.
Managing the technical aspects of all implementations and ensuring the proper allocation of resources.
Providing adequate Software Support staff and maintaining effective communication with customers to ensure their needs are met.
Providing reports and maintaining databases in relation to outstanding problems status, staff allocation etc. Therefore promoting total satisfaction and brand loyalty, by the continual monitoring and response to both customer feedback and market intelligence.
Maintaining leading edge industry/market awareness and technical competency in a designated field through active involvement in and sharing of knowledge acquired.
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Key Skills
Effective sales, time management, and personal organisational skills.
Excellent product knowledge and proven industry sector experience.
An understanding of print description languages and applications software.
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Internal Contacts
Product Specialists; Engineers and Systems Specialists; Customer Service; Sales Administration; Delivery and Installation. |
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External Contacts
Customers at all levels. |
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Typical Experience
At least 3 - 5 years of experience in the Computer Industry, Software, Hardware, and peripheral sales. |
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