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| POSITION DESCRIPTION | BUSINESS EQUIPMENT INDUSTRY SEPTEMBER 2008 |
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Sales Coordinator |
| Position Code: | 92 | | Career Level: | 2 |
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Responsible for
Providing general support to the Sales Division so that the team is more productive and efficient and to facilitate maximum face-to-face selling time for the sales staff. |
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Reports To
National/State/Regional Sales Manager or Commercial Manager. |
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Supervises
May supervise a small group of clerical or internal sales staff which support the wider field effort. |
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Main Activities
Assisting in the selling process through customer education and direct personal contact.
Learning all aspects of products sold including the ability to demonstrate to clients where appropriate.
Assisting the sales team in maintaining their existing user base, developing new business and new clients, managing and updating client records where appropriate.
Assisting with client enquiries in order to facilitate the face-to-face selling time for the sales force.
Assisting with order processing including receiving, processing and reviewing customer transactions and service enquiries received by phone and mail/e-mail and rectifying customer problems within ability or passing problems to higher authority.
Improving processes, forms and procedures to maximise team efficiency.
Relaying campaign and pricing information to the sales team and providing quotations, samples and product literature to customers on request.
Maintaining sales statistics and records of customer sales performance and incentive payments.
Providing analytical reports and tender contract reports as necessary.
Coordinating events and invitations and assisting the Marketing Department and Product Managers with marketing activities as required.
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Key Skills
Good organisational ability and presentation skills.
Good attention to detail with the ability to priorities.
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Internal Contacts
Sales representatives/account managers; Accounts Department; Marketing Department. |
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External Contacts
Customers; Agents and Dealers. |
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Typical Experience
At least 1-3 years experience in a similar role within a sales environment. |
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