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| POSITION DESCRIPTION | BUSINESS EQUIPMENT INDUSTRY SEPTEMBER 2008 |
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Telemarketing Supervisor/Team Leader (Inbound and/or Outbound) |
| Position Code: | 95 | | Career Level: | 3 |
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Responsible for
Marketing (selling) a range of company products through indirect channels and Suppliers. |
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Reports To
Sales/State Manager |
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Supervises
Team of casual or permanent Telemarketers/Telesellers (1 - 5). |
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Main Activities
Planning and effectively implementing sales campaigns.
Reporting on the results and making recommendations for improving future campaigns.
Establishing the database of prospects and assuring that this is actively maintained.
Having personal involvement in telephone calls.
Managing a Telemarketing/Supplies department.
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Key Skills
Knowledge and experience in campaign planning.
Hands-on experience in establishing and maintaining a database.
Proven sales ability, and a very strong telephone manner.
Ability and willingness to take on a Sales support role at times.
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Internal Contacts
Regional Account Managers and Technical Support staff; Order Processing staff; Credit Control department; Stores and Dispatch; Sales Secretaries. |
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External Contacts
Wide range of end-user customers and Value Added Resellers; Dealers and Suppliers. |
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Typical Experience
At least 2 years of proven sales experience via telephone. Experience in successful implementation campaigns. |
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Other Comments
Need to develop sound product knowledge through training.
In smaller organisations may be referred to as Telemarketing Manager. |
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