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| POSITION DESCRIPTION | BUSINESS EQUIPMENT INDUSTRY SEPTEMBER 2008 |
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Area/Field Service Supervisor |
| Position Code: | 220 | | Career Level: | 4 |
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Responsible for
Coordinating the Service and Spare Parts Operations in a region/district. |
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Reports To
State/Regional Service Manager; National Service Manager. |
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Supervises
Customer Service Engineers; Service Work Controllers. |
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Main Activities
Organising Service and Spares Operations.
Liaising with Specialist Technicians to correct faults.
Administering parts and services budgets.
Controlling parts inventories.
Training Service Staff and/or Agents staff.
Administering the warranty scheme and dealing with customer complaints.
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Key Skills
Comprehensive Electronics and Electrical knowledge.
Communications and mechanical skills.
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Internal Contacts
Sales staff; Sales Engineers; Technical and Research staff; Spare Parts and Workshop Managers. |
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External Contacts
Distributors and Customers. |
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Typical Experience
At least 5 years experience together with a technical degree or trade qualification, depending on the nature of the product services. |
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