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| POSITION DESCRIPTION | BUSINESS EQUIPMENT INDUSTRY SEPTEMBER 2008 |
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Pre-Sales Systems Consultant |
| Position Code: | 225 | | Career Level: | 3 |
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Responsible for
Providing technical information and support during the Marketing, Pre-sales processes to ensure efficient delivery and integration of equipment to customers, their services may be chargeable. |
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Reports To
Systems Manager or Product Manager |
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Supervises
No supervisory responsibilities. |
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Main Activities
Assisting the Sales force with Pre-sales activity, such as proposal preparation, systems demonstrations and presentations.
Liaising with Marketing and Suppliers to ensure that all product requirements are clearly understood prior to launch.
Ensuring that documentation is available of the installation site to allow for systems
analysis.
Identifying and conducting user requirements analysis to match customer needs to software packages.
Providing and maintaining necessary test platforms and documented testing procedures.
Providing support for the installation, testing and maintenance of systems and software.
Managing problem reports and developing appropriate internal communications.
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Key Skills
Technical background with formal qualifications relevant to the IT industry.
Detailed skills, knowledge and technical ability in the relevant technological environment.
Analytical, diagnostic, project managing and problem-solving skills.
Good communication and presentation skills.
Data communication skills including TCP/IP.
Ability to conduct different presentations for different audiences. For instance, emphasizing business benefits to Senior Management and technical features to Technical staff.
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Internal Contacts
Sales and Marketing Departments; Technical Product Specialists; Helpdesk, IT. |
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External Contacts
Customers. |
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Typical Experience
At least 5 years of Systems Engineering experience with relevant products; communication, technical report, and training skills. |
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