|
| POSITION DESCRIPTION | BUSINESS EQUIPMENT INDUSTRY SEPTEMBER 2008 |
 | | Position Title: |
Specialist Customer Service Engineer (Colour/ High Volume) |
| Position Code: | 233 | | Career Level: | 2 |
|
|
Responsible for
Carrying out corrective service and preventative maintenance on color or high volume equipment in a professional and customer oriented manner. |
| |
Reports To
Area/Field Service Supervisor. |
| |
Supervises
No supervisory responsibilities. |
| |
Main Activities
Servicing customer equipment to the customers’ ongoing satisfaction and setting minimum performance standards.
Projecting a Customer Service image through competent service procedures, professional personal presentation, and communication with all customers.
Maintaining accurate service data through diligent and timely use of all service documentation and technical data.
Managing parts and consumable stocks effectively.
Communicating with Sales and Service management about customer complaints and sales opportunities.
|
| |
Key Skills
Current Drivers licence and Electrical license.
Product knowledge and diagnostic capabilities.
Mechanical and optical knowledge.
Good communication and interpersonal skills.
Knowledge of basic electronics and electrical theory, principles of microprocessor controlled equipment and multi-meter instruments.
|
| |
Internal Contacts
Customer Service Representatives. |
| |
External Contacts
Customers. |
| |
Typical Experience
At least 2 - 5 years experience. Copier and/or micro experience and graphic experience, may have completed internal or accredited training additional to training typical of a Customer Service Engineer role. |
| |
| |
| |
