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| POSITION DESCRIPTION | BUSINESS EQUIPMENT INDUSTRY SEPTEMBER 2008 |
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Workshop Technician |
| Position Code: | 264 | | Career Level: | 2 |
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Responsible for
Repairing printers and copiers, refurbishing components and providing spare parts and technical support to team members. |
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Reports To
Workshop Supervisor or State/Regional Service Manager. |
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Supervises
No supervisory responsibilities. |
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Main Activities
Refurbishing and manufacturing of a range of copier/printer equipment.
Diagnosing faults and repairing copiers/printers.
Conducting testing on repaired equipment.
Stripping and labelling of printers for spare parts use.
Assisting Customer Service Engineers and customers, providing technical support over the phone.
Controlling the cost of refurbishment/remanufacturing of machines through the efficient replacement of spare parts.
Ensuring safe work practices are adhered to, through the maintenance of Workshop areas and tools, observance of QA and OH&S procedures.
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Key Skills
Excellent technical ability.
Solid understanding of electronics.
Strong organising and time management skills.
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Internal Contacts
Product Specialists; Spare Parts Department; Service Work Controllers; Customer Service Engineers. |
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External Contacts
Customers. |
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Typical Experience
At least 3 - 5 years experience repairing machines, with a electro-mechanical background, coupled with relevant qualifications and/or electronic certificate. |
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