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| POSITION DESCRIPTION | BUSINESS EQUIPMENT INDUSTRY SEPTEMBER 2008 |
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National Technical Manager |
| Position Code: | 305 | | Career Level: | 6 |
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Responsible for
Implementing and administering a national technical and service support division to enable the entire network to provide quality service to end-users. |
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Reports To
General Manager. |
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Supervises
A team of Technical Support staff and/or Service Training staff. |
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Main Activities
Managing the allocation of Pre-Sales Software Support staff to ensure the most effective application of their skills and managing the technical aspects of all implementations to ensure the proper allocation of resources.
Ensuring that the software support group maintains effective communication with sales team and prospects. Maximising information available to the salesperson to aid in the identification of business opportunities and the prospects' understanding of the relevance and utility of the company's products in their environments.
Managing showroom systems and ensuring availability and adequacy of backups and professional presentations as required by the sales group.
Managing the department’s budget and supervising technical staff
Developing service system requirements for further needs and to ensure that current systems are effective and efficient.
Ensuring that all technical information in relation to machine performance is distributed to the branches and assisting other departments with technical issues.
Managing supply and maintenance of all technical documentation including Service Performance, Staff Allocation and Customer Configurations by site.
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Key Skills
Strong technical background and well developed skills in customer support.
High level of product knowledge and technical expertise.
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Internal Contacts
Sales, Service and Marketing staff; Manufacturing and Supply Managers; Technical Support; Systems and Software Development. |
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External Contacts
Customers and prospects; distributors; subcontractors; Product/Spare Parts suppliers. |
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Typical Experience
At least 10 years experience, together with relevant technical qualifications. |
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