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| POSITION DESCRIPTION | BUSINESS EQUIPMENT INDUSTRY SEPTEMBER 2008 |
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Technical Training Officer |
| Position Code: | 310 | | Career Level: | 3 |
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Responsible for
Ensuring all technical training requirements are met for internal support technicians and/or sales dealers and/or customers. |
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Reports To
Technical Support Manager. |
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Supervises
May have limited supervisory responsibilities. |
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Main Activities
Assisting in identifying training deficiencies and implementing effective training programs.
Liaising with the Marketing department to ensure training is planned for new products.
Developing Training Packages and conducting relevant training courses.
Ensuring suitable equipment is available for training courses.
Ensuring the training report is maintained and distributed to each branch.
Reviewing course assessments and providing feedback to branches.
Issuing training certificates.
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Key Skills
Technical background.
Ability to explain technical concepts to people with a non-technical background.
Excellent verbal and written communication skills.
Training experience.
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Internal Contacts
Human Resources Department, Customer Support Department, Marketing Department, Technical Product Specialists. |
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| External Contacts |
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Typical Experience
At least 4 years experience working with relevant products and relevant training skills experience. May also have a Management Diploma or similar qualification. |
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Other Comments
Most likely to have extensive personal experience with most types of organisational equipment. |
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