|
| POSITION DESCRIPTION | AUSTRALIAN GENERAL INDUSTRY NOVEMBER 2008 |
 | | Position Title: |
Sales Administration/Internal Sales Team Leader |
| Position Code: | 1650 | | Career Level: | 3 |
|
|
Responsible for
Leading a team of Sales Administration/Internal Sales Staff to provide administration support to the Sales Team. |
| |
Reports To
Sales Administration/Internal Sales Manager, Sales Manager, Senior Sales Manager, Sales Business Unit Manager. |
| |
Supervises
Sales Administration/Internal Sales Staff. |
| |
Main Activities
Planning and directing the activities of a team of Sales Administration/Internal Sales staff, ensuring all staff provide optimal administrative support to allow the Sales Team to attain predetermined Sales targets.
Implementing new and modified Sales Administration procedures, processes and reporting. Identifying and reporting to Management areas for process/procedural improvement.
Providing administrative support to the production of weekly, monthly, quarterly and yearly Sales statistics including Sales budgets, Sales forecasts, Sales expenses and variance reports.
Assisting with the maintenance and updating of the Sales Department manual that details all policies and procedures pertaining to the Sales Department.
Overseeing the internal Sales process to ensure that all Sales inquiries and orders are being dealt with efficiently and effectively.
Providing administrative support for the production of tenders, bids and other Sales related documents.
Receiving inbound Sales orders, providing product information, advice and support to customers, and maintaining effective internal Sales and administrative procedures for the recording of all Sales transactions from receipt of order to dispatch and payment.
Identifying Sales leads and escalating them to Sales Representatives. Ensuring the maintenance of the Sales database.
Receiving and handling customer complaints escalated by members of the team and related to the sale of the organisation's products/services. Escalating unresolved complaints to Management.
|
| |
Key Skills
Leadership, mentoring and communication skills.
Attention to detail, analysis and problem solving capabilities.
Excellent organisational, administrative and reporting skills.
Sound product/service knowledge.
|
| |
Internal Contacts
Sales Management, Marketing Staff, Finance & Administration Staff, Customer and Technical Support, Research and Development Staff, Warehouse & Distribution Staff. |
| |
External Contacts
Clients, Distributors, Suppliers, Government Bodies. |
| |
Typical Experience
2 - 5 years of experience, coupled with administrative qualifications and may possess or be working towards tertiary qualifications. |
| |
| |
| |
