|
| POSITION DESCRIPTION | AUSTRALIAN GENERAL INDUSTRY NOVEMBER 2008 |
 | | Position Title: |
Pre-Sales Support Manager |
| Position Code: | 1660 | | Career Level: | 6 |
|
|
Responsible for
Supporting the Sales objectives of the organisation by managing and directing Pre-Sales support activities across the business and through the effective Management of a professional Pre-Sales Support team. Ensuring ongoing client satisfaction in the Post-Sales phase. |
| |
Reports To
Sales Director, Marketing Director, Customer Support Director, General Manager. |
| |
Supervises
Pre-Sales Support Specialists. |
| |
Main Activities
Ensuring the successful selling & installation of solutions and ongoing support of customers by participating and leading the development of the Sales strategy from a Pre-Sales perspective.
Establishing resource plans in accordance with budgetary constraints and determining factors that may impact the business by assessing market trends (both local & international) and the introduction of new products.
Working as a recognised authority in the field, providing advice and coordinating the resolution of technical issues.
Working closely with the Sales Director to consult with prospective customers during the Sales process and participating in Sales events as required.
Developing and managing all aspects of Pre-Sales Support, including mentoring staff, monitoring performance, evaluating skill levels & providing constructive feedback.
Leading, motivating and providing strategic direction to the Pre-Sales Support team to ensure the achievement of targets in a timely and effective manner.
|
| |
Key Skills
Management skills and expert analytical, diagnostic and problem-solving skills.
Highly specialised and extensive expertise in the relevant environment.
Excellent communications skills and the ability to tailor presentations according to the needs and varying levels of understanding of different audiences.
|
| |
Internal Contacts
Senior Executive Team, Sales & Marketing Staff, Professional Services Staff, Customer & Technical Support Staff. |
| |
External Contacts
Customers, Relevant Industry Bodies, Suppliers. |
| |
Typical Experience
10+ years of related experience, with 2 - 5 years of Management/Leadership experience, coupled with relevant tertiary qualifications. |
| |
Other Comments
This role typically has a mixture of Management and high level Pre-Sales Support tasks. This role may sit within the Sales, Marketing, Customer Support or Technical Support Job Family depending on the structure of the organisation. |
| |
| |
| |
