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| POSITION DESCRIPTION | AUSTRALIAN GENERAL INDUSTRY NOVEMBER 2008 |
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Principal Pre-Sales Support Specialist |
| Position Code: | 1661 | | Career Level: | 5 |
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Responsible for
Providing expert advice regarding Pre-Sales Support to both the Sales Team and clients, ensuring the successful selling and installation of solutions and ongoing client satisfaction in the Post-Sales phase. |
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Reports To
Pre-Sales Support Manager. |
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Supervises
No formal supervisory responsibilities, however employees in this role would mentor more junior Pre-Sales Support Specialists. |
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Main Activities
Acting as a recognised authority in the area of Pre-Sales Support and working as an individual contributor providing expert advice.
Contributing advice from a Pre-Sales Support perspective for the development of the organisation's Sales strategy. Providing leadership and direction for Line of Business, aligning Line of Business with the broader business plan and contributing significantly to the advancement of long-term strategic direction.
Assisting the Sales Team with Pre-Sales activities including the development of formal Sales plans and proposals. Developing and implementing demonstrations, presentations, training, consultation and Sales support services for the Sales Team and clients.
Conducting user requirement analyses and maintaining an in-depth knowledge of products/services to fulfil customer needs for selected accounts.
Assisting with Post-Sales support where required.
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Key Skills
Expert knowledge, analytical, diagnostic, project management and problem-solving skills and technical ability in the relevant environment.
Excellent presentation and communication skills and the ability to tailor presentations according to the needs and varying levels of understanding of different audiences.
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Internal Contacts
Sales & Marketing Staff, Professional Services Staff, Customer & Technical Support Staff. |
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External Contacts
Customers, Relevant Industry Bodies. |
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Typical Experience
10+ years of relevant Sales and Technical experience, coupled with a relevant tertiary qualifications. |
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Other Comments
This role may sit within the Sales, Marketing, Customer Support or Technical Support Job Family depending on the structure of the organisation. |
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