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| POSITION DESCRIPTION | AUSTRALIAN GENERAL INDUSTRY NOVEMBER 2008 |
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Senior Pre-Sales Support Specialist |
| Position Code: | 1662 | | Career Level: | 4 |
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Responsible for
Providing Pre-Sales Support to both the Sales team and clients, ensuring the successful selling and installation of solutions and ongoing client satisfaction in the Post-Sales phase. |
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Reports To
Pre-Sales Support Team Leader, Pre-Sales Support Manager. |
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Supervises
A group of Pre-Sales Support Specialists or no supervisory responsibilities. |
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Main Activities
Acting as the Team Leader for a group of Pre-Sales Support Specialists and/or acting as an individual contributor providing specialist advice and support.
Ensuring achievement of Sales targets and customer satisfaction through the delivery of the highest quality Pre-Sales technical support.
Assisting the Sales Team with Pre-Sales activities including the development of formal Sales plans and proposals.
Providing demonstrations, presentations, training, consultation and Sales support services for the Sales team and clients.
Undertaking tasks requiring a high level of technical analysis, diagnosis and problem solving, qualifying the product/service fit and defining support needs.
Assisting with Post-Sales support and technically training the Customer Support team where required.
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Key Skills
Specialist skills, knowledge and technical ability in the relevant environment.
Analytical, diagnostic, project management and problem-solving skills.
Excellent presentation and communication skills and the ability to tailor presentations according to the needs and varying levels of understanding of different audiences.
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Internal Contacts
Sales & Marketing Staff, Professional Services Staff, Customer & Technical Support Staff. |
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External Contacts
Customers. |
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Typical Experience
7 - 10 years of relevant Sales and Technical experience, including 3 - 6 years in a Pre-Sales role, coupled with relevant tertiary qualifications. |
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Other Comments
This role may sit within the Sales, Marketing, Customer Support or Technical Support Job Family depending on the structure of the organisation. |
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