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| POSITION DESCRIPTION | AUSTRALIAN GENERAL INDUSTRY NOVEMBER 2008 |
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Pre-Sales Support Specialist |
| Position Code: | 1663 | | Career Level: | 3 |
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Responsible for
Providing Pre-Sales Support to both the Sales Team and clients. Ensuring the successful selling and installation of solutions and ongoing client satisfaction in the Post-Sales phase. |
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Reports To
Pre-Sales Support Team Leader, Pre-Sales Support Manager. |
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Supervises
No supervisory responsibilities. |
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Main Activities
Ensuring achievement of Sales targets and customer satisfaction through the delivery of the highest quality Pre-Sales support.
Assisting the Sales Team with Pre-Sales activities including the development of formal Sales plans and proposals.
Providing demonstrations, presentations, training, consultation and sales support services for the Sales team and clients.
Conducting user requirement analyses and maintaining an in-depth knowledge of products/services to fulfil customer needs for selected accounts.
Undertaking tasks requiring technical analysis, diagnosis and problem solving, qualifying the product/service fit and defining support needs.
Assisting with Post-Sales support where required.
Technically training the Customer Support team where required.
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Key Skills
Skills, knowledge and technical ability in the relevant environment.
Analytical, diagnostic, project management and problem-solving skills.
Excellent presentation and communication skills.
Ability to tailor presentations according to the needs and varying levels of understanding of different audiences.
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Internal Contacts
Sales & Marketing Staff, Professional Services Staff, Customer & Technical Support Staff. |
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External Contacts
Customers. |
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Typical Experience
3 - 6 years of relevant Sales or Technical experience, including 1 - 3 years in a Pre-Sales role, coupled with relevant tertiary qualifications. |
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Other Comments
This role may sit within the Sales, Marketing, Customer Support or Technical Support Job Family depending on the structure of the organisation. |
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