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| POSITION DESCRIPTION | AUSTRALIAN GENERAL INDUSTRY NOVEMBER 2008 |
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Associate Pre-Sales Support Specialist |
| Position Code: | 1664 | | Career Level: | 2 |
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Responsible for
Assisting with the provision of Pre-Sales Support to both the Sales Team and clients, ensuring the successful selling and installation of solutions and ongoing client satisfaction in the Post-Sales phase. |
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Reports To
Pre-Sales Support Team Leader, Pre-Sales Support Manager. |
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Supervises
No supervisory responsibilities. |
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Main Activities
Contributing to the achievement of Sales targets and customer satisfaction through the delivery of the highest quality Pre-Sales support.
Assisting the Sales Team with Pre-Sales activities including the development of formal Sales plans and proposals.
Assisting other Pre-Sales Support Specialists with the provision of demonstrations, presentations, training, consultation and Sales support services for the Sales team and clients.
Participating in user requirement analyses and maintaining an in-depth knowledge of products/services to fulfil customer needs for selected accounts.
Undertaking tasks requiring technical analysis, diagnosis and problem solving, qualifying the product/service fit and defining support needs.
Assisting with Post-Sales support where required.
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Key Skills
Growing skills, knowledge and technical ability in the relevant environment.
Developing analytical, diagnostic, project management and problem-solving skills.
Excellent presentation and communication skills.
Ability to tailor presentations according to the needs and varying levels of understanding of different audiences.
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Internal Contacts
Sales & Marketing Staff, Professional Services Staff, Customer & Technical Support Staff. |
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External Contacts
Customers. |
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Typical Experience
2 - 3 years of relevant Sales or Technical experience, including 1 year in a Pre-Sales role, coupled with relevant tertiary qualifications. |
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Other Comments
This role may sit within the Sales, Marketing, Customer Support or Technical Support Job Family depending on the structure of the organisation. |
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