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| POSITION DESCRIPTION | AUSTRALIAN GENERAL INDUSTRY NOVEMBER 2008 |
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Field Service Representative |
| Position Code: | 1792 | | Career Level: | 2 |
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Responsible for
Working in the field to carry out corrective service and preventative maintenance on a range of nominated equipment in a professional and customer oriented manner. |
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Reports To
Territory or State Service Manager. |
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Supervises
No supervisory responsibilities. |
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Main Activities
Working in the field to install and maintain plant and equipment supplied by the company.
Carrying out service/maintenance calls for a specific area/group of customers, to their ongoing satisfaction and in terms of required performance standards.
Projecting a good Customer Service image through competent service procedures, professional personal presentation and communication with customers.
Maintaining accurate Service data through diligent and timely use of all service documentation and technical data.
Managing parts and consumable stocks effectively.
Being on-call to repair break-downs of equipment if required.
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Key Skills
Basic electronics and electrical knowledge.
Communication and mechanical skills.
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Internal Contacts
Sales Staff, Sales Engineers, Technical and Research Staff, Spare Parts and Workshop Managers. |
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External Contacts
Other Product Technicians, Agents or Distributors, Customers, Suppliers. |
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Typical Experience
Product knowledge and diagnostic capabilities, with a minimum of 2 years experience. |
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