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| POSITION DESCRIPTION | AUSTRALIAN GENERAL INDUSTRY NOVEMBER 2008 |
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Receptionist/Telephonist |
| Position Code: | 3420 | | Career Level: | 1 |
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Responsible for
Answering and directing general telephone inquiries and directing visitors to the appropriate employees within the organisation. |
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Reports To
Administration Manager. |
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Supervises
No supervisory responsibilities. |
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Main Activities
Operating a telephone switchboard and handling incoming calls - both internal and external to the organisation.
Placing outgoing international calls for employees not authorised to make such calls direct from their personal phone connection.
Recording and distributing incoming messages and dealing with some telephone inquiries.
Receiving visitors to the organisation and directing them accordingly.
Performing some routine word processing and/or clerical functions such as filing and general correspondence.
Opening, sorting and distributing incoming mail, facsimile messages and other deliveries.
Packaging and arranging outgoing courier deliveries.
Maintaining the general tidiness of the reception area and associated conference/meeting rooms and their booking registers.
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Key Skills
Highly organised with the ability to juggle multiple tasks.
Excellent personal presentation skills.
Excellent communication (both written and verbal) skills.
Computer literacy with basic PC and administration skills.
Ability to greet clients in a friendly and courteous manner.
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Internal Contacts
Almost all organisational employees. |
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External Contacts
All incoming visitors. |
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Typical Experience
At least one year of relevant experience operating a switchboard coupled with high school qualifications. |
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