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| POSITION DESCRIPTION | AUSTRALIAN GENERAL INDUSTRY NOVEMBER 2008 |
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Business Analyst |
| Position Code: | 7650 | | Career Level: | 3 |
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Responsible for
Acting as the pivot or intermediary between end-users and IT to ensure that business/user requirements are delivered in IT solutions. |
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Reports To
Business Analysis Manager. |
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Supervises
No supervisory responsibilities. |
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Main Activities
Meeting with user groups to gather and analyse end user requirements.
Analysing workflow to create process maps and isolate areas of potential improvement.
Developing functional specifications that design and document desired outcome of system enhancement/development.
Producing technical specifications to communicate user requirements in technical terms to analyst programmers/project team.
Coordinating User Acceptance Testing (UAT) to ensure the overall efficiency, functionality and user friendliness of system enhancement/development.
Preparing material and providing training and assistance to end-users following implementation.
Working as a crucial component of a project team responsible for enhancing existing systems or developing new systems.
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Key Skills
Strong ability to converse with both end-users and IT employees at all levels of the organisation.
Good understanding of all aspects of the systems/software development lifecycle.
Technical knowledge of programming, system design, IT infrastructure and database concepts.
Excellent communication skills, both written and verbal.
Sound ability to analyse, isolate and interpret business needs and develop appropriate technical solutions.
Sound technical specification writing/documentation skills.
An appreciation of both IT and business strategy.
Strong customer service focus.
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Internal Contacts
Users, Applications Services, Database Administrators, Helpdesk, IT Training, Project Managers. |
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External Contacts
Vendors and Suppliers. |
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Typical Experience
At least 3 - 5 years of experience in IT, with at least 2 years experience in a business environment coupled with tertiary level qualifications in Business, Science, Engineering or Economics. |
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