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| POSITION DESCRIPTION | AUSTRALIAN GENERAL INDUSTRY NOVEMBER 2008 |
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Dispatcher |
| Position Code: | 8118 | | Career Level: | 2 |
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Responsible for
Receiving, checking and processing orders for goods and services. |
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Reports To
Warehouse & Distribution Supervisor. |
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Supervises
No supervisory responsibilities. |
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Main Activities
Receiving, checking and processing orders for goods and services.
Issuing and monitoring pick-up requests with company couriers.
Conveying any special instructions to the respective courier in relation to specific shipments.
Deploying couriers and other available resources to ensure adequate geographical coverage.
Preparing contingency plans for activation in the event of unforeseeable courier interruptions such as traffic hazards.
Confirming completion of delivery requirements in order to avoid delivery errors.
Preparing invoices for dispatched goods.
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Key Skills
Demonstrated organisational skills.
Good analytical and planning skills.
Strong communication skills, both written and verbal.
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Internal Contacts
Drivers, Customer Service. |
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External Contacts
Contract Couriers, Customers. |
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Typical Experience
At least 2 years dispatch experience, ideally coupled with previous experience as a Courier. |
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Other Comments
Alternative Titles: Dispatch Clerk, Orders Clerk. |
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