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| POSITION DESCRIPTION | GENERAL INSURANCE INDUSTRY NOVEMBER 2008 |
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Administration Manager (Branch) |
| Position Code: | 1400 | | Career Level: | 5 |
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Responsible for
Managing and supervising a team of staff in order to provide a complete and total administration service within a branch/non head office location. |
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Reports To
Branch Manager. |
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Supervises
A small team of administrative employees. |
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Main Activities
Planning, monitoring and organising branch workloads to comply with the organisation's pre-determined quality service standards.
Training, developing and motivating branch staff, conducting performance appraisals, maintaining branch attendance, sick and leave records and providing a monthly report.
Monitoring and reviewing branch operating systems and procedures and making recommendations for changes as appropriate.
Dealing with a wide rage of contacts at all levels, from within and outside the organisation, to provide advice and explanation or to gain verbal and written commitment on specific, ad-hoc, branch-related issues.
Controlling issuing and auditing of all branch accountable documents and manuals and producing regular branch management reports on administrative issues.
Ensuring all office equipment is operational and maintained for maximum performance; providing technical advice and giving instructions on organisational systems and guidelines.
Ensuring that all system problems are communicated to the relevant centralised Systems Department and disseminating system information and procedural insurrections as required.
Maintaining asset and archive records and cheque issues, signatory and control.
Assisting and supporting Branch Manager where required.
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Key Skills
Good working knowledge of branch operations and understanding of organisational quality service standards.
Effective oral and written communication skills.
Extensive knowledge of organisation's on-line systems.
Problem solving and analytical ability.
Computer knowledge and working knowledge of relevant computer/software programs.
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Internal Contacts
Head Office Employees. |
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External Contacts
Customers, Suppliers. |
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Typical Experience
Will have 4 - 5 years relevant administrative experience, preferably in areas of supervision/administration and preferably gained within the industry. |
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