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| POSITION DESCRIPTION | GENERAL INSURANCE INDUSTRY NOVEMBER 2008 |
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Credit Control Officer |
| Position Code: | 2355 | | Career Level: | 2 |
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Responsible for
Establishing the credit worthiness of customers by examining, evaluating and processing applications for credit or loans within pre-established policy guidelines. |
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Reports To
Credit Manager, Financial Controller. |
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Supervises
Typically no supervisory responsibilities although may supervise Collection Representatives. |
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Main Activities
Investigating credit worthiness of potential customers prior to entering into business arrangements and/or existing customers prior to entering into extended business arrangements.
Granting credit or recommending approval for credit within policy guidelines.
Preparing reports on credit ratings on customers.
Participating in studies of economic conditions in selected industries and recommending appropriate changes in credit limits and practices.
Entering, maintaining and reconciling monthly debtor accounts.
Ensuring both the timely collection of outstanding amounts and the maintenance of outstanding debts at acceptable levels through contact with customers by telephone, letter and potential personal visitation.
Recommending actions to be taken with delinquent accounts and bad debts and passing on outstanding debts for debt collection and/or further legal action.
Processing all administrative material as required, processing computer returns and dealing with personal enquiries.
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Key Skills
Ability to limit debtors and implementing organisational Credit Control policy.
Strong administrative, procedural and organisational skills.
Ability to deal with difficult customers and build relationships at all levels.
Excellent written and oral communication skills.
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Internal Contacts
Sales Managers, Sales Representatives, Sales Administrative Staff, Operations Staff, Warehouse & Dispatch Staff. |
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External Contacts
Major Debtors, Debt Collection Agencies. |
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Typical Experience
A minimum of 12 months experience coupled with a recognised qualification - diploma or certificate. |
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Other Comments
May be a member of the Australian Institute of Credit Management. |
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