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| POSITION DESCRIPTION | GENERAL INSURANCE INDUSTRY NOVEMBER 2008 |
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Claims Recovery Team Leader |
| Position Code: | 2359 | | Career Level: | 3 |
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Responsible for
Assisting the Recoveries Department in achieving key outcomes in all third party Claims related matters, through effective performance management of staff. |
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Reports To
Recoveries Manager; Credit Manager; Finance Manager. |
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Supervises
Claims Recovery Officers. |
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Main Activities
Coaching team members to maximise rate of recovery amounts from responsible third parties.
Coaching team members to ensure negotiation & settlement with third parties consistent with common law principles of contributory negligence and relevant legislation, and in accordance with company policy.
Identifying third party recovery potential based on application of common law principles of negligence / contributory negligence.
Ensuring costs incurred on liability Claims are related and mitigated.
Authorising payments to clients, third parties, insurers and/or legal representatives.
Instructing agents where necessary and overseeing their management of the investigation.
Referring complex Claims and issues to management.
Maintaining a standard of work that complies with policy, procedural and legislative requirements.
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Key Skills
Proven leadership skills and the ability to achieve operational targets through your team.
Demonstrate-able practical experience in the administration of Claims and the application of legislation.
Ability to conduct negotiations with internal and external parties to achieve optimal outcomes.
Highly developed verbal & written communication skills.
Policy product knowledge and interpretation.
Persuasive and influential skills.
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Internal Contacts
Claims; Finance; Legal. |
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External Contacts
Clients; Solicitors. |
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Typical Experience
5+ years experience coupled with relevant qualifications. |
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