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| POSITION DESCRIPTION | GENERAL INSURANCE INDUSTRY NOVEMBER 2008 |
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Region/Branch Claims Manager - Commercial Property (High Value Risk) |
| Position Code: | 4211 | | Career Level: | 5 |
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Responsible for
Commercial Property including: Energy, Engineering and Construction.
Planning, controlling and maintaining the provision of cost effective claims management services in assigned state, region or zone to optimise service levels and contribute to profit. |
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Reports To
National Claims Manager. |
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Supervises
Claims Supervisors/Team Leaders. |
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Main Activities
Implementing claims management strategies and objectives for the State, Region or Branch.
Ensuring legitimate claims are paid in accordance with policy conditions by providing technical expertise and leadership.
Ensuring that the Company remains fully informed and receptive to change by monitoring industry/market and legal trends and providing recommendations for change strategies.
Ensuring that overall Company/Branch policies and procedures are implemented effectively within the State, Region or Branch.
Implementing changes to existing claims administration systems and procedures as directed.
Monitoring and providing technical support to ongoing claims activities, ensuring that prompt and quality service is provided.
Ensuring that recoverable amounts are assessed and effectively followed up, and approving significant claims within written authority levels.
Working with National Claims Managers and General Counsels on claims related issues, including strategic loss reduction initiatives.
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Key Skills
Broad knowledge of insurance industry and claims processes.
Effective management and business skills.
Good interpersonal and communication skills.
Sound knowledge of claims administration procedures and related systems
Strong analytical and presentation skills.
Strong customer service focus.
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Internal Contacts
Management. |
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External Contacts
Management within the General Insurance Industry, General Counsel as required. |
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Typical Experience
At least 10 years management experience with 5+ years claims management experience, together with relevant qualifications. |
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