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| POSITION DESCRIPTION | GENERAL INSURANCE INDUSTRY NOVEMBER 2008 |
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Region/Branch Claims Manager - Professional Liability |
| Position Code: | 4318 | | Career Level: | 5 |
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Responsible for
Planning, controlling and maintaining the provision of cost effective claims management services in assigned state, region or zone to optimise service levels and contribute to profit. |
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Reports To
State/National Claims Manager |
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Supervises
May supervise up to 35 employees |
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Main Activities
Implementing claims management strategies and objectives for the state, region or branch.
Ensuring legitimate claims are paid in accordance with policy conditions by providing technical expertise and leadership.
Ensuring that the company remains fully informed and receptive to change by monitoring industry/market and legal trends and providing recommendations for change strategies.
Ensuring that overall company/branch policies and procedures are implemented effectively within the state, region or branch.
Implementing changes to existing claims administration systems and procedures as directed.
Monitoring and providing technical support to ongoing claims activities, ensuring that prompt and quality service is provided.
Ensuring that recoverable amounts are assessed and effectively followed up, and approving significant claims within written authority levels.
Providing management/performance report, initiating productivity reviews and implementing approved improvements.
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Key Skills
Knowledge of all aspects of claims the ability to investigate, analyse and evaluate cases
Proven supervisory skills & ability to identify training needs
Sound communication skills
Sound knowledge of claims administration procedures and related systems
Ability to implement claims management strategies and objectives
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| Internal Contacts |
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| External Contacts |
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Typical Experience
Associate of Australian Insurance Institute and 5-7 years claims/underwriting experience in the industry |
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Other Comments
Alternative Title: Claims Manager |
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