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| POSITION DESCRIPTION | GENERAL INSURANCE INDUSTRY NOVEMBER 2008 |
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Assistant Claims Officer |
| Position Code: | 4360 | | Career Level: | 1 |
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Responsible for
Assisting in the delivery of superior claims service through the provision of administrative support. |
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Reports To
Claims Supervisor/Team Leader. |
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Supervises
No supervisory responsibilities. |
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Main Activities
Handling telephone and fax enquires.
Preparing and processing new claims.
Assisting Team members in the maintenance of their portfolios.
Undertaking general clerical duties including, typing of correspondence and equipment maintenance.
Maintaining and updating the Department's filing and recording system.
Photocopying, faxing and attending to incoming and outgoing mail.
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Key Skills
Sound MS Office skills.
Good Communication skills.
Ability to use initiative.
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Internal Contacts
Claims Department, Underwriting Department, Actuarial Department. |
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External Contacts
Customers. |
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Typical Experience
Some customer service or insurance experience, together with completed HSC. |
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Other Comments
Alternative Title: Claims Support Officer. |
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