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| POSITION DESCRIPTION | GENERAL INSURANCE INDUSTRY NOVEMBER 2008 |
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Technical Manager - Workers Compensation |
| Position Code: | 4370 | | Career Level: | 5 |
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Responsible for
Managing and leading a Team of Workers Compensation Officers, representing and negotiating on behalf of the Organisation and interpreting and advising on legislation. |
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Reports To
National Claims Manager. |
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Supervises
Case Coordinators, Case Officers. |
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Main Activities
Supervising and providing guidance and coaching to Case Coordinators and Officers on case management issues in relation to complex technical and legal issues.
Representing the Organisation in court or in formal negotiations as required.
Interpreting on a state level for administering claims due to new or amended legislation.
Dealing with complex claims resolution, including instructing Solicitors, conducting settlement negotiations and arbitrating conciliations.
Ensuring all external regulatory frameworks and policies are complied with by the business operations within reasonable risk and parameters.
Performing internal audits on examiners and developing reports identifying issues to present to management and related parties.
Undertaking technical training and development of staff and managing their performance appraisal process.
Maintaining regular contact as required by law or service agreements with clients, doctors, lawyers.
Managing legal costs to set limits and implementing appropriate claims management strategies and plans.
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Key Skills
Strong analytical and problem solving skills.
Excellent negotiation and conflict resolution skills.
Excellent verbal and written communication skills.
Extensive knowledge of Workers Compensation laws.
Strong customer service skills.
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Internal Contacts
Workers Compensation Department, Claims Department. |
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External Contacts
Customers, Claims Staff, Doctors, Lawyers. |
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Typical Experience
At least 5 - 7 years experience in the application and interpretation of Workers Compensation Law, together with relevant qualification. |
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