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| POSITION DESCRIPTION | TELECOMMUNICATIONS INDUSTRY MARCH 2009 |
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Retail Outlet/Store Manager |
| Position Code: | 280 | | Career Level: | 3 |
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Responsible for
Managing and leading a Retail Outlet/Store to achieve sales targets, goals, market share and customer satisfaction. |
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Reports To
Retail Outlet/Store Director. |
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Supervises
Retail Outlet/Store staff. |
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Main Activities
Preparing material for and participating in setting the sales strategies for the Retail Outlet/Store.
Controlling and motivating staff to meet the Retail Outlet/Store revenue, profitability and expense targets.
Monitoring Retail Outlet/Store performance and regularly reporting on variances from targets.
Attracting, recruiting, training and retaining Retail Outlet/Store staff.
Implementing the organisation's guidelines to ensure the visual presentation of the Retail Outlet/Store is attractive to potential customers.
Ensuring that all administrative processes, including daily bank reconciliations, credits and refunds are performed according to standard procedures.
Managing stock takes in accordance with Retail Outlet/Store plan.
Monitoring and reporting on competitors' sales and product strategies.
Serving customers and resolving customer issues.
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Key Skills
Good knowledge of products/services offered by the organisation, coupled with industry knowledge.
Excellent negotiation, selling and communication skills.
Ability to manage, lead and motivate a team.
Customer focus.
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Internal Contacts
Marketing Manager, Administration Manager, Service Manager, Product Manager and Logistics Manager. |
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External Contacts
Key Accounts, Distributors, Government Officials, Customers. |
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Typical Experience
At least 5 years of related Sales/Marketing experience. Employees in this role may have relevant tertiary qualifications. |
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