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| POSITION DESCRIPTION | TELECOMMUNICATIONS INDUSTRY MARCH 2009 |
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Retail Outlet/Store Sales Consultant |
| Position Code: | 285 | | Career Level: | 2 |
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Responsible for
Contributing to the achievement of sales targets, goals, market share and customer satisfaction for a Retail Outlet/Store by providing high levels of customer service. |
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Reports To
Retail Outlet/Store Manager. |
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Supervises
No supervisory responsibilities. |
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Main Activities
Meeting the Retail Outlet/Store revenue, profitability and expense targets by providing excellent customer service, maximising all sales opportunities and complying with all Retail Outlet/Store policies and procedures.
Conducting sales demonstrations for a range of products to those customers who enter outlets and negotiating sales and deliveries within the organisation's policy guidelines.
Assisting with the implementation of the organisation's guidelines to ensure the visual presentation of the Retail Outlet/Store is attractive to potential customers.
Performing all administrative processes, including daily bank reconciliations, credits and refunds according to standard procedures.
Carrying out stock takes activities under the guidance of the Retail Outlet/Store Manager and in accordance with Retail Outlet/Store plan.
Monitoring and reporting to Retail Outlet/Store Manager on competitors' sales and product strategies.
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Key Skills
Good knowledge of products/services offered by the organisation, coupled with industry knowledge.
Negotiation, selling and communication skills.
Customer focus.
Team player.
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Internal Contacts
Other Sales staff, Stores and Administration staff. |
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External Contacts
Customers. |
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Typical Experience
3 years of Retail Outlet/Store experience. |
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