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| POSITION DESCRIPTION | TELECOMMUNICATIONS INDUSTRY MARCH 2009 |
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Product Technical Specialist |
| Position Code: | 310 | | Career Level: | 3 |
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Responsible for
Marketing and low-key selling of a technically complex product. |
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Reports To
Marketing Manager or Product Managers. |
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Supervises
Unlikely to supervise staff but will assist in training new Representatives. |
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Main Activities
Researching and recommending the product marketing approach, including promoting or advertising, pricing, distributing etc.
Undertaking Research and Development activities to ensure ongoing product development.
Providing high level Technical and Sales support to the Field Representatives.
Liaising with Technical Specialists in parent organisation usually overseas, and undertaking regular travel to enhance product knowledge.
Organising product demonstrations to major clients, submitting tenders and negotiating sales within company policy parameters.
Monitoring stock levels and ensuring adequate supplies throughout the country.
Assisting in product installation and providing backup training and support.
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Key Skills
Sound sales and marketing skills.
Excellent technical knowledge of products.
Good understanding of customers needs.
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Internal Contacts
Sales Representatives, Sales Administration, Customer Service, Technical Specialists, Delivery and Installation. |
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External Contacts
Customers. |
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Typical Experience
A high degree of product specialisation, an expert in the particular product. Tertiary level qualifications, usually a degree and up to 5 years of experience. |
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Other Comments
The emphasis in this role is likely to be 70% Technical and 30% Sales and Administration. |
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