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| POSITION DESCRIPTION | TELECOMMUNICATIONS INDUSTRY MARCH 2009 |
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Group Billing Manager |
| Position Code: | 381 | | Career Level: | 5 |
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Responsible for
Managing all aspects of end-to-end Billing operations, including Billing development and strategy on a National and Asia Pacific basis for the group. |
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Reports To
Financial Director. |
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Supervises
Network Billing Manager, Team of Billing Group staff. |
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Main Activities
Monitoring developments to ensure that the company is well placed to meet the upcoming demands of Inter-network roaming, future network product offerings, and industry and regulatory requirements.
Developing consistent standards and procedures, and creating ongoing reconciliations and quality control checking throughout the group of companies.
Regularly monitoring billing accuracy, testing changes to the network and new products, and implementing new tariffs in both the Network and Retail Billing systems.
Participating in all major System projects, including system evaluation and selection, steering group participation, system implementation and ongoing management.
Managing compliance projects to meet industry standards in the Telecommunications and Billing areas.
Representing the group in industry forums both locally and at an international level.
Managing the Billing Support program for independent Service Providers.
Providing ongoing training of Billing Support staff.
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Key Skills
Detailed understanding of GSM and Industry standards and principles for billing.
Ability to manage the conflicting demands of the business.
Project management skills for use in a large Systems environment.
Outstanding team leadership skills, ability to recruit, train and manage all Billing Operations Support staff.
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Internal Contacts
Executive Management, IT, Finance, Marketing, Legal & Regulatory, Interconnect, Engineering, Product Development and Customer Service Departments. |
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External Contacts
ACA, ACIF, International and Domestic Networks, Systems and other Suppliers. |
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Typical Experience
At least 10 years of experience in a Telecommunications or similar Billing Production environment. Experience managing key Business Suppliers and experience with long term strategic planning and development. |
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