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| POSITION DESCRIPTION | TELECOMMUNICATIONS INDUSTRY MARCH 2009 |
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Network Billing Manager |
| Position Code: | 382 | | Career Level: | 4 |
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Responsible for
Managing the day-to-day operations of the Billing Department. |
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Reports To
Group Billing Manager. |
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Supervises
Team of billing staff. |
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Main Activities
Managing the department’s workflow, by ensuring timely and accurate processing of information, and efficient reporting to both internal and external customers.
Maintaining disaster recovery procedures.
Coordinating the daily scheduling and billing run processes, problem management, investigation, and escalation within Network Billing.
Providing support for Service Providers, particularly in relation to tariff information and new product billing specifications.
Coordinating the creation and testing of the company’s wholesale and intercarrier tariffs.
Monitoring GSM Network changes and new product development and managing associated changes to Network billing systems and processes.
Maintaining billing accuracy standards in accordance with industry requirements.
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Key Skills
Superior reconciliation and checking procedural ability.
Knowledge of accounting and back office administration.
Strong team leadership skills, with the ability to motivate and develop staff.
Excellent communication and decision making skills.
Ability to think logically and manage many tasks simultaneously.
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Internal Contacts
IT and IS Management, Other Billing Managers, Engineering, Marketing, Finance & Interconnect Departments. |
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External Contacts
Service Provider Management. |
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Typical Experience
At least 5 years of experience in Telecommunications Billing, with primary experience in a senior role. Tertiary qualifications in a Commercial discipline. |
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