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| POSITION DESCRIPTION | TELECOMMUNICATIONS INDUSTRY MARCH 2009 |
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Billing Analyst |
| Position Code: | 393 | | Career Level: | 3 |
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Responsible for
Identifying, recording, testing and implementing improvements to the billing system to support the business and its future requirements. |
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Reports To
Manager, Billing Products. |
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Supervises
No supervisory responsibilities. |
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Main Activities
Managing assigned billing related projects and development within the retail billing area.
Ensuring deadlines are met and projects progressed according to the project plan.
Managing problems and investigating and resolving issues relating to projects.
Specifying and documenting billing system requirements.
Identifying areas for automation of processes and developing specifications.
Conducting user acceptance testing of software modifications.
Training users in the new systems.
Developing user documentation.
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Key Skills
Strong project management background with well developed communication skills, written and oral.
Strong analytical, mathematical, organisational and planning skills.
Good knowledge of back office administration.
In-depth system knowledge.
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Internal Contacts
Software Development staff, Technical Support staff, Users of the system, Sales and Marketing Managers, Retail Billing Administration Manager. |
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| External Contacts |
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Typical Experience
Typically educated to a degree level with experience in a Telecommunications billing role or other high volume service oriented industry.
At least 1 - 2 years of experience in Project Management. |
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