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| POSITION DESCRIPTION | TELECOMMUNICATIONS INDUSTRY MARCH 2009 |
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Billing Liaison Manager |
| Position Code: | 394 | | Career Level: | 4 |
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Responsible for
Improving the billing quality for corporate customers through support, responding to queries and improving billing quality and timeliness. |
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Reports To
Billing Manager. |
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Supervises
Billing Process Analysts. |
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Main Activities
Being a point of contact for billing queries, support and dispute resolution.
Representing the business on Billing System Change Review Boards & Release meetings.
Developing customer billing solutions using a range of products.
Managing the implementation of new quality processed.
Developing and managing billing strategies.
Supporting billing improvement initiatives.
Conducting billing accuracy and improvement audits.
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Key Skills
Strong analytical and leadership skills.
Excellent communication skills both written and oral.
Strong influencing, negotiation and conflict resolution skills.
Strong project management skills.
Excellent people management skills.
High degree of flexibility with the ability to operate in dynamic/changing environment.
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Internal Contacts
Billing Process Analysts, Billing Manager, Customer Service employees, Sales and Marketing staff, IT program managers, Product management staff. |
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External Contacts
Vendors and Customers. |
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Typical Experience
Minimum of 8 years experience in a Billing role, coupled with experience in business process redesign/business consulting and/or commercial management. Tertiary qualifications in a business/IT field. |
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