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| POSITION DESCRIPTION | TELECOMMUNICATIONS INDUSTRY MARCH 2009 |
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Senior Engineer - Network Management Systems |
| Position Code: | 594 | | Career Level: | 3 |
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Responsible for
Providing pro-active support of the network, including real-time surveillance, monitoring, analysis, activation and fault management. Taking immediate corrective action where required. |
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Reports To
Team Leader - Network Management Systems. |
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Supervises
No formal supervisory responsibility, however employees in this role may mentor more junior Engineers. |
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Main Activities
Monitoring, analysing and managing the performance of specified Networks and/or services and ensuring the restoration of faults within agreed time frames and quality standards.
Upgrading paths of the Network Management Systems, hardware and software.
Forecasting guidance and expertise for maintenance and administration of systems.
Ensuring system availability to end-users and activating traffic management functions to minimise the impact of network faults, equipment outages and congestion.
Coordinating changes and outages to the network, ensuring they are implemented in a controlled manner.
Performing tests for the implementation of new services, programming for the rearrangement and integration of new network elements and performing integration testing and alarm verification in cooperation with other groups to ensure the smooth integration of upgrades and new system developments.
Implementing procedures to measure and track the performance quality of the real time network.
Developing and improving network reporting tools and liaising with other Carrier's Fault Management Centres and other technical groups within the organisation regarding real time, long term faults and ongoing improvements and enhancements to Network Management Systems.
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Key Skills
Technical knowledge of relevant Network Management Systems.
Ability to transform customer requirements into a technical solution.
Analytical and problem solving ability, coupled with excellent communication skills and a strong customer focus.
Ability to work according to deadlines.
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Internal Contacts
Engineering Team including Technical Field Staff, Technical Support, Users. |
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External Contacts
Clients, Contractors, Vendors, other Carriers. |
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Typical Experience
At least 4 years of experience, coupled with relevant tertiary qualifications. |
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