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| POSITION DESCRIPTION | TELECOMMUNICATIONS INDUSTRY MARCH 2009 |
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Team Leader - Network Management Systems |
| Position Code: | 595 | | Career Level: | 4 |
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Responsible for
Leading a team of Engineers in providing pro-active support of the network, including real-time surveillance, monitoring, analysis, activation and fault management. Taking immediate corrective action where required. |
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Reports To
Network Configuration Performance Manager. |
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Supervises
A team of Engineers - Network Management Systems. |
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Main Activities
Monitoring, analysing and managing the performance of specified networks and/or services, ensuring the restoration of faults within agreed time frames and quality standards, and monitoring fault management targets.
Assisting in the development and implementation of standards and procedures for network operations and processes for vendor support to ensure timely resolution of failed systems. Coordinating changes and outages to the network, ensuring they are implemented in a controlled manner.
Upgrading paths of Network Management Systems, hardware and software, and forecasting guidance and expertise for maintenance and administration of systems.
Ensuring system availability to end-users and activating traffic management functions to minimise the impact of network faults, equipment outages and congestion.
Implementing procedures to measure and track the performance quality of the real time network.
Leading and performing tests for the implementation of new services, programming for the rearrangement and integration of new network elements and performing integration testing and alarm verification in cooperation with other groups to ensure the smooth integration of upgrades and new system developments.
Developing and improving network reporting tools and liaising with other Carrier's Fault Management Centres and other technical groups within the organisation regarding real time, long term faults and ongoing improvements and enhancements to Network Management Systems.
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Key Skills
Specialist technical knowledge of relevant Network Management Systems and leadership skills.
Ability to transform customer requirements into a technical solution and work according to deadlines.
Analytical and problem solving ability, coupled with excellent communication skills and a strong customer focus.
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Internal Contacts
Network Management Staff, Technical Field Staff, Senior Management, other Technical Staff. |
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External Contacts
Clients, Contractors, Vendors, Other Carriers. |
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Typical Experience
3 - 4 years of technical experience and at least 2 years of supervisory experience, coupled with relevant tertiary qualifications. |
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