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| POSITION DESCRIPTION | TELECOMMUNICATIONS INDUSTRY MARCH 2009 |
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Credit Control Manager |
| Position Code: | 723 | | Career Level: | 4 |
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Responsible for
Ensuring the protection of the company's investments by minimising losses and improving recoveries. |
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Reports To
Divisional Manager - Commercial and Corporate Finance. |
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Supervises
Collections and Loans officers, Credit analysts. |
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Main Activities
Producing accurate and timely reports to monitor accounts and identify delinquency trends, recommending corrective action.
Supervising collection staff and establishing correction strategies to ensure efficient processing of accounts and thereby collection of delinquent amounts.
Liaising with Consumer Affairs department, Police and Bankruptcy agencies on fraud and utilising collection agencies and solicitors as required.
Establishing goals for delinquency/loss/bad debt numbers and performance required from section.
Ensuring that systems documentation and procedures comply with legal/legislative requirements so as to avoid adverse litigation and loss of income.
Assisting in the training and development of operational staff to maintain and improve the efficiency of credit control.
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Key Skills
Strong administration skills.
Excellent management skills.
Good communication skills.
Good data processing skills.
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Internal Contacts
Legal Department, Operational staff, Finance and Administration staff. |
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External Contacts
Collection agencies, Credit reference bureaus, Credit referees, other financial institutions. |
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Typical Experience
An extensive knowledge and understanding of credit control operations, policy and procedures in recovery. |
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Other Comments
Alternative Title: Collections Manager. |
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