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| POSITION DESCRIPTION | TELECOMMUNICATIONS INDUSTRY MARCH 2009 |
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Credit Control Team Leader |
| Position Code: | 733 | | Career Level: | 3 |
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Responsible for
Minimising organisational debtors and resultant bad debts within limits of company policy through the application of pre-determined procedures, and supervising and training staff in their role of collecting arrears and performing general Credit Control duties. |
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Reports To
Credit Manager. |
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Supervises
Credit Control Officers. |
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Main Activities
Directing and supervising the activities of the Credit Control function, ensuring both the timely collection of outstanding amounts and the maintenance of outstanding debts at acceptable levels.
Ensuring speedy and effective recovery of amounts outstanding often dealing with debt collection agencies by personal and telephone contact.
Authorising the granting of credit to selected customers within the guidelines of company policy.
Ensuring that correct company procedures and guidelines are followed - acting as a checking/supervising officer.
Continually training and developing operational staff in order to maintain and improve the efficiency of Credit Control.
Producing accurate and timely reports to monitor accounts and recommending policy and action on bad debt and passing on outstanding debts for debt collection.
Trying to resolve the more difficult cases by liaising with Financial Counsellors, solicitors and other legal bodies.
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Key Skills
Ability to limit debtors and implement company credit policy.
Staff supervisory skills.
Strong administration, organisation and procedural knowledge.
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Internal Contacts
Sales Managers, Sales Representatives, Sales Administrative Staff, Legal Department, Operational Staff, Finance and Administration Staff. |
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External Contacts
Major Debtors, Debt Collection Agencies, Credit Reference Bureaus, Credit Referees, Other Financial Institutions, Solicitors, Financial Counsellors. |
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Typical Experience
At least 4 - 5 years of relevant collections experience typically coupled with CPA or similarly recognised qualifications in Credit Management. |
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Other Comments
May have membership of the Australian Institute of Credit Management. |
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