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| POSITION DESCRIPTION | TELECOMMUNICATIONS INDUSTRY MARCH 2009 |
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Fraud Manager |
| Position Code: | 748 | | Career Level: | 5 |
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Responsible for
Maintaining a specialist investigations unit which provides cost effective fraud prevention, detection and investigation services. |
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Reports To
General Manager, Solicitor/Legal Affairs Manager |
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Supervises
May supervise staff. |
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Main Activities
Investigating suspicious and fraudulent circumstances.
Developing a highly skilled investigations function/team.
Developing anti-fraud strategies and policies and creating a high level of awareness within the organisation.
Liaising with police, witnesses, solicitors, claimants etc.
Compiling briefs and statistical reports.
Managing and controlling activities and workload for the area.
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Key Skills
Strong communication skills
Presentation and negotiation skills
Knowledge of insurance, claims processes and the telecommunications legal environment.
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Internal Contacts
Divisional/Functional Managers. |
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External Contacts
Solicitors/Appraisers, Corporate Services Department. |
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Typical Experience
Management experience. Qualifications and experience in investigations. |
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