|
| POSITION DESCRIPTION | TELECOMMUNICATIONS INDUSTRY MARCH 2009 |
 | | Position Title: |
Fraud Team Leader |
| Position Code: | 750 | | Career Level: | 4 |
|
|
Responsible for
Ensuring that losses due to fraud are minimised, through early detection and Team management. |
| |
Reports To
Fraud Manager. |
| |
Supervises
Fraud Analysts. |
| |
Main Activities
Supervising, supporting and managing team members.
Reviewing high risk applications generated in the customer acquisition process.
Analysing call traffic and account data to identify high risk and out of pattern usage and investigating anomalies.
Interpreting data and detecting in a timely manner instances of Fraud in order to reduce losses from such risk.
Acting to limit losses once a Fraud/risk has been detected.
Selecting and implementing the appropriate action to combat Fraud/high risk exposure.
Arranging constant monitoring for high/abnormal usage.
Managing the customer account including liaison with applicable internal departments to successfully conclude Fraud investigations.
Reporting to management on Fraud levels and improving Fraud prevention and detection.
Actively reviewing procedure and policy and identifying potential process improvements in relation to Fraud and risk management.
|
| |
Key Skills
Ability to interpret data and generate solutions.
Extensive experience and knowledge of billing, service provisioning and credit management systems.
Excellent negotiation and communication skills.
Excellent planning and time management skills.
Attention to detail.
Ability to manage a team effectively.
|
| |
Internal Contacts
Network Management, Billing and Finance. |
| |
External Contacts
Customers. |
| |
Typical Experience
5+ years experience in Fraud investigation coupled with relevant tertiary qualifications. |
| |
| |
| |
