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| POSITION DESCRIPTION | TELECOMMUNICATIONS INDUSTRY MARCH 2009 |
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Fraud Analyst |
| Position Code: | 751 | | Career Level: | 3 |
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Responsible for
Interpreting complex data, detecting, reducing and preventing Fraud to protect the organisation from revenue loss. |
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Reports To
Fraud Manager. |
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Supervises
No supervisory responsibilities. |
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Main Activities
Analysing call traffic and account data to identify high risk and out of pattern usage and investigating anomalies.
Interpreting data and detecting in a timely manner instances of Fraud in order to reduce losses from such risk.
Acting to limit losses once a Fraud/risk has been detected.
Selecting and implementing the appropriate action to combat Fraud/high risk exposure.
Managing the customer account including liaison with applicable internal departments to successfully conclude Fraud investigations.
Providing advice and recommendations in relation to Fraud and risk management process and procedure.
Actively reviewing procedure and policy and identifying potential process improvements in relation to Fraud and risk management.
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Key Skills
Ability to interpret data and generate solutions.
Extensive experience and knowledge of billing, service provisioning and credit management systems.
Excellent negotiation and communication skills.
Excellent planning and time management skills.
Attention to detail.
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Internal Contacts
Network Management, Billing and Finance. |
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External Contacts
Customers. |
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Typical Experience
3 - 5+ years experience in Fraud investigation coupled with relevant tertiary qualifications. |
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