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| POSITION DESCRIPTION | TELECOMMUNICATIONS INDUSTRY MARCH 2009 |
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Billing Team Leader |
| Position Code: | 765 | | Career Level: | 3 |
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Responsible for
Achieving and maintaining customer satisfaction by supervising and controlling the activities of a small group of Administrators engaged in order processing and bill production for global customers. |
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Reports To
Finance & Administration Manager, Administration Manager. |
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Supervises
Billing Officers. |
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Main Activities
Maintaining the billing data for customer accounts, addresses and inventory through the order processing module.
Monitoring the performance of Suppliers to the billing process and the timely and accurate production of bills on a monthly basis, ensuring timely resolution of disputes on customer accounts if necessary.
Liaising with other functional groups around the world regarding global customers.
Supervising and controlling the activities of Billing Administrators, ensuring all staff are adequately trained to perform their responsibilities successfully.
Liaising with Regional Finance, ensuring that payments are accurate.
Handling second level disputes and queries.
Undertaking customer visits at the request of the Account Manager.
Conducting monthly operational review and quarterly reviews of proceeds and services level agreements both internally and with Suppliers.
Preparing monthly ad hoc reports as required.
Providing billing training and support to the Customer Services Centre.
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Key Skills
Good interpersonal and presentation skills.
Problem solving and decision making abilities.
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Internal Contacts
All Business functions, Sales, Marketing, Business Development, Finance & Administration. |
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External Contacts
Customers. |
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Typical Experience
2 - 5 years of experience in billing, with some supervisory experience. |
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