|
| POSITION DESCRIPTION | TELECOMMUNICATIONS INDUSTRY MARCH 2009 |
 | | Position Title: |
Learning & Development Officer |
| Position Code: | 845 | | Career Level: | 2 |
|
|
Responsible for
Facilitating, developing, conducting and reviewing internal company training programs that provide the acquisition of skills necessary to perform essential operating functions. |
| |
Reports To
Learning & Development Manager. |
| |
Supervises
No supervisory responsibilities. |
| |
Main Activities
Developing internal training courses in line with ongoing needs identified either by management or other Learning & Development employees.
Assisting in identifying performance problem areas and recommending various training methods to improve performance with the aim of translating business needs into training solutions.
Presenting sessions to small groups covering a range of topics (e.g. products, policies, procedures, systems etc) and/or assisting in the presentation to larger groups - and ensuring that learning outcomes are achieved.
Reviewing and assessing the effectiveness of training techniques and materials with a focus on continual improvement.
Ensuring material is current and accurate according to company policy and procedure and external legislation/guidelines.
Responsibility for the administrative details for Learning & Development activities including maintaining records of training activities, identifying participants, invitations, course materials/equipment and venues.
Keeping up-to-date with external training offerings and maintaining an internal training database.
|
| |
Key Skills
Strong organisational and interpersonal skills.
Knowledge of adult learning principles and the ability to design, deliver and evaluate training.
|
| |
Internal Contacts
Close contact at all levels within the organisation. |
| |
External Contacts
Educational and Training Institutes, Training Consultancies. |
| |
Typical Experience
At least 2 - 3 years of experience in Learning & Development, coupled with a relevant tertiary qualification. |
| |
Other Comments
Alternate Title: Training Officer. |
| |
| |
| |
