|
| POSITION DESCRIPTION | TELECOMMUNICATIONS INDUSTRY MARCH 2009 |
 | | Position Title: |
Network Engineer |
| Position Code: | 880 | | Career Level: | 3 |
|
|
Responsible for
Implementing and maintaining data communication services, with a focus on maximum availability and performance to customers. |
| |
Reports To
Manager - Network Engineering, Project Team Leader - Infrastructure. |
| |
Supervises
No supervisory responsibilities. |
| |
Main Activities
Implementing and maintaining corporate data communications network services, components and associated infrastructure.
Maintaining technical documentation, reports and records regarding infrastructure solutions.
Providing escalated (3rd level) technical support, troubleshooting and fault rectification of high level technical issues related to networking equipment and services.
Conducting acceptance tests and commissioning communications systems and equipment.
Acting as an interface between the organisation and suppliers/carriers/vendors regarding high level technical issues and carrier billing.
Providing guidelines for training in the use and maintenance of networking equipment, systems and facilities.
Monitoring the performance of the organisation’s communications carriers/network providers in relation to established service level agreements (SLAs) and business needs.
Testing, implementing, monitoring and tuning networking software/hardware to ensure optimum systems performance and highlight potential issues.
Analysing network traffic data and providing recommendations on performance improvements to network infrastructures as appropriate.
|
| |
Key Skills
Experience and specialist skills in the configuration and maintenance of networking/communications infrastructure, including the ability to support a variety of technologies.
Knowledge of industry standards and government regulations relevant to data communications/networking.
An understanding of emerging technologies in the communications sphere and their potential commercial application.
Skills in Router Hardware/Software, Switch Hardware/Software, SNA/MVS, Frame Relay, ATM, Protocols (TCP/IP / IPX / IBM), Routing Protocols, Firewalls.
Excellent troubleshooting/problem solving skills.
May hold an appropriate Cisco Certification (e.g. CCIE, CCNA).
Operational knowledge of networking systems and software covering both Local Area Networks (LANs) and Wide Area Networks (WANs).
Excellent written and oral communication skills coupled with a customer service orientation.
Proven analytical and troubleshooting skills.
|
| |
Internal Contacts
User Groups, Helpdesk, Desktop Support, Systems Administrators. |
| |
External Contacts
Carriers, Vendors, Consultants. |
| |
Typical Experience
At least 3-5 years of commercial experience in IT/Network Engineering coupled with professional qualifications in Computer Science or Electronics Engineering. Will typically hold or be working toward an MCSE, CNA or equivalent technical qualification. |
| |
Other Comments
Alternative titles: Systems Engineer, LAN/WAN Engineer, Data Communications Engineer, Communications Engineer. |
| |
| |
