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| POSITION DESCRIPTION | TELECOMMUNICATIONS INDUSTRY MARCH 2009 |
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Corporate Professional Services Manager |
| Position Code: | 900 | | Career Level: | 7 |
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Responsible for
Managing and developing Professional Services on a national basis to achieve budgeted revenue targets. |
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Reports To
General Manager. |
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Supervises
Team of Project Managers and Consultants. |
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Main Activities
Ensuring that the division meets its profitability targets, maximising revenue per consultant within agreed cost constraints and without compromising the integrity and standards of the company.
Formulating national policies and strategies to optimise market share, consulting performance and customer satisfaction.
Negotiating major contracts with both customers and sub contractors.
Allocating and motivating human resources to ensure the effective development of skills and maximum achievement of revenue.
Developing programs for the continuing training and development of specialised staff to keep them abreast of change.
Establishing and controlling revenue and expense budgets for department.
Recruiting at Professional Services management levels and senior Consulting Personnel.
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Key Skills
Strong management background, particularly in Systems Development, Human Resources and Finance disciplines.
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Internal Contacts
National Sales and Marketing Management, Support and Research & Design departments. |
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External Contacts
Major Customers - current and potential - across all business sectors and contact organisations. |
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Typical Experience
Typically has tertiary qualifications in a technical discipline and at least 10 years management experience at a senior level, with 5-8 years as a Consultant. |
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Other Comments
The role is high profile, probably requiring regular presentations to significant industry groups impacting on National policy. Alternative Title: National Consulting Manager. |
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